Privacy Policy

Revision Date: October 5, 2026

 

Resource Navigation, LLC. ( “ResNav” values its users’ privacy. This Privacy Policy (“Policy”) will help you understand how we collect and use personal information from those who visit our website or Our Policy has been designed and created to ensure those affiliated with ResNav of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

This Policy also describes the privacy rights and choices that may be available to you under applicable law, including the European Union General Data Protection Regulation (“EU GDPR”), the United Kingdom General Data Protection Regulation (“UK GDPR”), the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), and other applicable U.S. state privacy laws. Further, this Policy applies when ResNav determines the purposes and means of processing personal information and therefore acts as a “controller,” “business,” or similar responsible entity under applicable law.

 

We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. When we make changes, we will update the “Last Updated” date above. If we make material changes, we will provide additional notice as required by applicable law, which may include notice through our website, services, account interface, or email.. To the extent that this Policy conflicts with any of the terms in any trial period, order forms, statements of work, or similar documents (each an “Ordering Document”), the terms of the relevant Ordering Document will control.

This Policy applies to ResNav, and it governs any and all data collection and usage by us. Through the use of resnav.com, you are therefore consenting to the data collection procedures expressed in this Policy.

In providing certain data migration, data management, document archiving, payroll, human resources, and related services to our business customers, ResNav may process personal information solely on behalf of and pursuant to the instructions of those customers. In those circumstances, ResNav ordinarily acts as a “processor,” “service provider,” or “contractor,” and the relevant customer acts as the controller or business responsible for the information. If your personal information has been submitted to ResNav by your employer, former employer, or another ResNav customer, you should ordinarily direct your privacy request to that organization. We will assist our customer with the request as required by applicable law and our agreement with that customer.

Please note that this Policy does not govern the collection and use of information by companies that ResNav does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, you should review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.

Specifically, this Policy will inform you of the following:

  1. What personally identifiable information we collect;
  2. The sources from which we collect personally identifiable information;
  3. Why we collect personally identifiable information and the legal basis for such collection;
  4. How we use the collected information and with whom it may be shared;
  5. How long we retain personal information;
  6. How we handle cookies and similar technologies;
  7. How we transfer personal information internationally;
  8. What privacy rights and choices are available to you regarding the use of your data; and
  9. The security procedures in place to protect your personally identifiable information.

Information We Collect

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as:

  • Voluntarily provided information which may include
      • Identifiers such as your name, address, email address.
      • Billing and Payment Information like billing and/or credit card information such as billing contact information, payment status, invoices, and related financial records, which may be used when you purchase products and/or services and to deliver the services you have.
      • Communications and support information, including information you provide in emails, telephone calls, support requests, surveys, questionnaires, demonstrations, meetings, and other communications.
      • Marketing information, such as your communication preferences, interest in ResNav services, event participation, and interactions with marketing communications.
      • Employment or applicant information, if you apply for a position with ResNav, such as your résumé, work history, educational background, professional qualifications, and other application information.

 

  • Information automatically collected when visiting our website, which may include
    • Your Internet Protocol address;
    • Browser type and version;
    • Device type and operating system;
    • Device or online identifiers;
    • Dates and times of access;
    • Pages viewed and features used;
    • Referring and exit URLs;
    • General geographic location derived from your IP address;
    • Cookie identifiers and similar technology and information, third party tracking technologies and server logs;
    • Diagnostic, performance, and error information;
    • Login, authentication, and security-event information; and
    • Information about your interactions with our website, services, and electronic communications.

 

In addition, ResNav may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.

ResNav may also deem it necessary, from time to time, to follow websites that our users may frequent to glean what types of services and products may be the most popular to customers or the general public.

Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for on this Policy.

Why We Collect Information and For How Long

We are collecting your data for several reasons:

  • To better understand your needs and provide you with the services you have requested;
  • To fulfill our legitimate interest in improving our services and products;
  • To send you promotional emails containing information we think you may like when we have your consent to do so;
  • To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so;
  • To customize our online free trial form according to your actions while on our website and any personal information and preferences that are provided to us, through the choices that are made via the online trial form.

 

The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

Withdrawal of your consent will not affect the lawfulness of any processing conducted on the basis of your consent before its withdrawal. You may withdraw your consent regarding the website by emailing us at: support@recordvault.com. You may withdraw your consent with regard to the product via the following link: Manage Preferences.

Use of Information Collected and Legal Basis

ResNav does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.

ResNav may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from resnav.com

ResNav may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

ResNav may also collect from the website to advance their business and commercial purposes specifically to:

  • Develop, offer, and provide you with our products and services, including RecordVault data and service options
  • Meet our obligations and enforce our rights arising from any contracts with you, including for billing or collections, or to comply with legal requirements.
  • Fulfill the purposes for which you provided your personal information or that were described to you at collection, and as the applicable data privacy laws otherwise permit.
  • Improve our products or services, marketing, or customer relationships and experiences.
  • Notify you about changes to our products or services.
  • Administer our systems and conduct internal operations, including for troubleshooting, data analysis, testing, research, statistical, and survey purposes.
  • Enable your participation in our websites’ or mobile apps’ interactive, social media, or other similar features.
  • Protect ResNav, its employees, or its operations.
  • Measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant advertising to you.
  • Make suggestions and recommendations to you and other consumers about our goods or services that may interest you or them, including developing profiles.
  • Manage your consumer relationship with us, including for:
    • online account creation, maintenance, and security;
    • reaching you, when needed, about your account;
  • Perform data analytics and benchmarking
  • Administer and maintain the ResNav’s systems and operations, including for safety and security purposes.
  • Engage in corporate transactions requiring review of consumer records, such as for evaluating potential Company mergers and acquisitions.
  • Comply with all applicable laws and regulations.
  • Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents.
  • Respond to law enforcement requests and as required by applicable law or court order

 

ResNav may also collect additional information through RecordVault that is not collected through the website. To the extent any information is collected through RecordVault, You should review the applicable Product Terms, which are incorporated herein by reference.

ResNav uses various third-party social media features including but not limited to LinkedIn and other interactive programs. These may collect your IP address and require cookies to work properly. These services are governed by the privacy policies of the providers and are not within ResNav’s control.

Where the EU GDPR, UK GDPR, or other similar law applies and ResNav acts as a controller, we rely on one or more of the following legal bases:

  • Performance of a contract: Processing is necessary to enter into or perform a contract with you or to take steps at your request before entering into a contract.
  • Legal obligation: Processing is necessary for ResNav to comply with an applicable legal obligation.
  • Legitimate interests: Processing is necessary for ResNav’s legitimate interests or those of a third party, provided those interests are not overridden by your rights and interests. These interests may include operating our business, providing and improving our services, maintaining security, preventing fraud, communicating with business contacts, managing customer relationships, and protecting legal rights.
  • Consent: We rely on your consent when required, including for certain cookies, electronic marketing, or processing of sensitive information. You may withdraw consent at any time. Withdrawal does not affect processing that occurred before withdrawal.
  • Establishment, exercise, or defense of legal claims: Where applicable, we may process information necessary to protect or enforce legal rights.
  • Special-category condition: If ResNav processes special-category information as a controller, we will identify and rely upon an applicable condition under Article 9 of the EU GDPR or UK GDPR.

 

Where ResNav processes personal information on behalf of a customer, the customer is ordinarily responsible for identifying the legal basis for processing.

Disclosure of Information and Legal Basis

ResNav may not use or disclose the information provided by you except under the following circumstances:

  • as necessary to provide services or products you have ordered, including to service providers and processors, which includes without limitation hosting, cloud infrastructure, data storage, customer support, communications, payment, security, analytics, and other technology providers that process information for us;
  • any customer-selected integration partners or integration partners that you select: including payroll, HRIS, workforce-management, benefits, and document-management providers when directed or authorized by a customer;
  • in other ways described in this Policy or to which you have otherwise consented;
  • in the aggregate with other information in such a way so that your identity cannot reasonably be determined;
  • as necessary to enforce the Terms of Service;
  • as necessary to maintain, safeguard and preserve all the rights and property of ResNav
  • to professional advisers, including attorneys, accountants, auditors, insurers, consultants, and other advisers subject to appropriate confidentiality obligations;
  • to advertising, analytics, and social-media providers where applicable and subject to your choices and applicable law;
  • to affiliates of ResNav for internal administration and the other purposes described in this Policy, subject to applicable law;
  • to governmental authorities and legal-process recipients when we believe in our sole discretion that disclosure is required by law, regulation, warrant, subpoena, court order, governmental request, or other valid legal process.
  • to security and rights-protection recipients when reasonably necessary to detect or prevent fraud, address security incidents, enforce agreements, or protect the rights, safety, and property of ResNav, our customers, users, or others.
  • to corporate transaction recipients in connection with an actual or proposed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, subject to appropriate confidentiality protections; and
  • any other recipients authorized by you when you direct us to disclose information or provide consent

Non-Marketing Purposes

ResNav greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in ResNav products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

Children under the age of 18

ResNav’s website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of eighteen (18). If it is determined that such information has been inadvertently collected on anyone under the age of eighteen (18), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of eighteen (18) must seek and obtain parent or guardian permission to use this website.

Unsubscribe or Opt-Out

All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to support@resnav.com. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. ResNav will continue to adhere to this Policy with respect to any personal information previously collected.

Links to Other Websites

Our website does contain links to affiliate and other websites. ResNav does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website.

Notice to European Union and UK Users

ResNav’s operations are located primarily in the United States. If the EU GDPR or UK GDPR applies to ResNav’s processing and ResNav acts as a controller, you may have the following rights. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. :

  • The right to be informed: this means we must inform you of how we intend to use your personal data and we do this through the terms of this Policy.
  • The right of access: this means you have the right to request access to the data we hold about you and we must respond to those requests within one month.
  • The right to rectification: this means that if you believe some of the date, we hold is incorrect, you have the right to have it You can do this by logging into your account with us, or by sending us an email with your request.
  • The right to erasure: this means you can request that the information we hold be deleted, and we will comply unless we have a compelling reason not to, in which case you will be informed of same.
  • The right to restrict processing: this means you can change your communication preferences or opt-out of certain communications.
  • The right of data portability: this means you can obtain and use the data we hold for your own purposes without explanation.
  • The right to object: this means you can file a formal objection with us regarding our use of your information with regard to third parties, or its processing where our legal basis is our legitimate interest in it.
  • The right to complain: this means that you have the ability to complain to the relevant supervisory authority in any situation where you feel that the processing of your personal data violates the EU or UK GDPR. You do not need to object with us prior to the filing of your complaint with regulators in the UK or EU.

To exercise these rights, contact us or use the request portal identified below. We may request information reasonably necessary to verify your identity and request. We will respond within the period required by applicable law.

If ResNav processes your information solely on behalf of a customer of ResNav, we may refer your request to that customer or ask you to contact the customer directly.

In addition to the rights above, please rest assured that we will always aim to encrypt and anonymize your personal information whenever possible. We also have protocols in place in the unlikely event that we suffer a data breach and we will contact you if your personal information is ever at risk. For more details regarding our security protections see the section below or visit our website at resnav.com.

U.S. State Privacy Rights

Residents of California and certain other U.S. states may have privacy rights under applicable state law. Depending on your state of residence and subject to applicable exceptions, these rights may include:

  • The right to confirm whether we process your personal information;
  • The right to know and access personal information;
  • The right to obtain a portable copy of personal information;
  • The right to correct inaccurate personal information;
  • The right to delete personal information;
  • The right to opt out of the sale of personal information;
  • The right to opt out of the sharing of personal information for cross-context behavioral advertising;
  • The right to opt out of targeted advertising;
  • The right to opt out of certain profiling or automated processing used to make legally or similarly significant decisions;
  • The right to limit certain uses and disclosures of sensitive personal information;
  • The right to withdraw consent to sensitive-data processing;
  • The right to appeal a denial of a privacy request; and
  • The right not to receive discriminatory treatment for exercising a privacy right.

 

Notice to California Residents: California Notice at Collection

The categories of personal information that ResNav may collect are described in the “Information We Collect” section. The purposes for which we collect and use each category are described in the “Why We Collect Information and the Legal Bases for Processing” section. Our retention practices are described in the “How Long We Retain Information” section.

During the preceding twelve months, depending upon the nature of our interactions and services, ResNav may have collected the following categories of personal information as defined by the CCPA:

  • Identifiers;
  • Personal information described in California Civil Code Section 1798.80;
  • Characteristics of protected classifications;
  • Commercial information;
  • Internet or other electronic network activity;
  • Geolocation information at an approximate level;
  • Professional or employment-related information;
  • Education information;
  • Sensitive personal information;
  • Advertising identifiers and page views;
  • Consent and cookie choices and identifiers; and
  • Inferences derived from other information.

 

We collect these categories from the sources described above. We use them for the business and commercial purposes described in this Policy. We may disclose them to the categories of recipients described above.

During the preceding twelve months, ResNav may have disclosed these categories of personal information for a business purpose to service providers, contractors, customers, customer-authorized integration partners, professional advisers, and other recipients described in this Policy.

  • ResNav has not sold personal information or shared personal information for cross-context behavioral advertising during the preceding twelve months.
  • ResNav may have sold or shared identifiers and Internet or electronic network activity information through specified advertising or analytics technologies. California residents may opt out as described below.

ResNav does not knowingly sell or share the personal information of consumers under sixteen years of age.

Cookies and Similar Technologies

ResNav and its service providers may use cookies, pixels, web beacons, local storage, server logs, and similar technologies to operate our website, remember preferences, maintain security, understand usage, improve performance, analyze traffic, and, where applicable, support advertising or marketing.

To the extent any additional technologies are used, they are available in the Cookie Collection and Inventory Disclosures available through the “Cookie Settings” link on our website, which are incorporated herein by reference.

Strictly necessary technologies, which are required for the website or services to function;

Functional technologies, which remember settings and support enhanced functionality;

Analytics and performance technologies, which help us understand use and improve performance; and

Advertising technologies, which may be used to measure campaigns or provide advertising based on website activity.

Where required by law, we will not use nonessential cookies or similar technologies unless and until you provide consent. You may accept, reject, or customize nonessential cookies through our cookie preference center. You may change your preferences at any time through the “Cookie Settings” link on our website.

Browser settings may also allow you to block or delete cookies. Blocking certain cookies may affect website functionality.

We recognize legally required opt-out preference signals, such as Global Privacy Control, where applicable. An opt-out signal generally applies to the browser and device through which it is sent.

Security

ResNav uses commercially reasonable and appropriate administrative, technical, and physical safeguards designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, misuse, or access. Depending upon the information and services involved, these safeguards may include:

  • Access controls based on job responsibilities;
  • Authentication and account-security measures;
  • Encryption in transit and, where appropriate, at rest;
  • Network, system, and application security controls;
  • Logging, monitoring, and incident-response procedures;
  • Vulnerability and risk-management practices;
  • Employee confidentiality and privacy obligations;
  • Workforce privacy and security training;
  • Vendor and service-provider oversight;
  • Business continuity and recovery measures; and
  • Policies governing information retention and secure disposal.

 

No method of transmission or storage is completely secure. Although ResNav takes reasonable steps to protect personal information, we cannot guarantee absolute security. If we discover a security incident involving personal information, we will investigate and provide notifications to affected individuals, customers, regulators, or others when required by applicable law or contract.

When you submit sensitive information via the website, subject to any agreement with any Third-Party Platform, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.

The company also uses Transport Layer Security (TLS) for authentication and private communications to build users’ trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information.

Acceptance of Terms

By using this website or the applicable services, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and accept all such changes.

Where consent is required for a particular processing activity, such as the use of certain cookies or certain marketing communications, we will request consent separately. You may withdraw that consent as described in this Policy or at the time the consent is requested.

Your continued use of our website or services after a Policy update does not constitute consent to a materially different use of personal information where applicable law requires separate consent.

How to Contact Us

If you have questions or concerns regarding this Policy or ResNav’s privacy practices, or if you wish to exercise an applicable privacy right, please contact us at:

Resource Navigation, LLC.

dba ResNav Solutions Email: support@resnav.com

Telephone: 781-899-8999

Mailing Address:

ResNav Solutions

3723 Greenville Ave #92636

Dallas, TX 75206

United States

EU/EEA and UK GDPR Representatives

If you are located in the EEA or United Kingdom and have questions or concerns regarding your personal information, you may contact our appointed representative:

EU Representative:

Euverify Ltd (Ireland)

Unit 3D North Point House

North Point Business Park

New Mallow Road

Cork T23 AT2P

Ireland

Email: gdpr@euverify.com

UK Representative:

Euverify Ltd (UK)

3rd Floor

86-90 Paul Street

London

EC2A 4NE

United Kingdom

Email: gdpr@euverify.com

To submit a data-subject access request, deletion request, correction request, objection, restriction request, or another GDPR-related inquiry, you may use the secure portal at:

https://gdpr.euverify.com/verify/701727ca-e731-427a-b5eb-46b5f1a3d76b